Standard Steam split means Steam gets $6 and the developer gets $14.The next thing you might notice is the drop down list, which by default will place the refund in my Steam Wallet. It could just be this guy on the other end. Theoretically Steam would see a wave of refunds for a single game and do some investigation. This may calm some of the concerns about a small amount of malicious users coming up with all sorts of clever ways to abuse the refund program. The literature made it seem like refunds were now entirely automated but it appears that someone will have to approve my refund. First, I was surprised that this is only a request for a refund. Here's the juicy shot you've been waiting for. With my pride still intact, I clicked to request a refund. I appreciate that one of the options wasn't "How on earth did you accidentally make 15 very precise storefront clicks followed by accidentally entering your PayPal credentials?" You can tell that Steam doesn't fully believe me though, because it asks again if I'm sure this isn't an embarrassing technical issue. Let's just say we purchased this by accident. While a refund is not listed on Steam's top level support page, subsequent pages are quick to suggest refunds as a resolution. The technical issue page also has a block at the top telling you that if nothing here will solve your problem you can request a refund. If you have a technical issue for example, you can click that option to get a list of links where help is available. Steam makes an honest effort to do some basic troubleshooting. Once it was added to my Library, I clicked on the entry and followed the Support link to this page. It cost me $4.99 USD and I paid entirely from my PayPal account. When I launched Steam there was a big banner explaining the refund program. I didn't want to cause grief for a smaller developer or new title. It was the first game I saw in the list of best sellers that was inexpensive, old, and provided by a major publisher. Last night I "accidentally" purchased Assassin's Creed III. Let's go through the new refund flow together. It would be prudent to know exactly what Steam added. This article was originally published on Andrew's personal blog. Guest author Andrew Pellerano is an independent game designer and programmer who's done work for Kongregate, Zynga and is currently working on Puzzle Fuzz.
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